Client Delivery Specialist

Client Delivery Specialist

About Us: At VanRein Compliance, we empower businesses to navigate complex data security and compliance landscapes. With over 25 years of industry experience, we help organizations achieve and maintain compliance with regulations such as HIPAA, SOC2, ISO27001, HITRUST, GDPR, and more. Our approach is centered on building trust, simplifying processes, and delivering exceptional customer service.

Our Core Values:

• Servant Mindset: We put our clients’ needs first, always striving to go above and beyond.
• Love on our Clients: We approach every interaction with care, empathy, and respect.
• Integrity in All Actions: We maintain the highest ethical standards in everything we do.
• Be Humble, Hungry, and Smart: We stay curious, embrace challenges, and continuously seek improvement.

Position Overview: We are seeking an entry-level Client Delivery Specialist with a strong customer-first mindset and excellent communication skills. This role is client-facing, requiring frequent interaction with clients to build strong relationships and ensure satisfaction. You may also represent VanRein Compliance at industry conferences, expanding your network and deepening your knowledge of compliance trends.

Starting as a contract position at $25/hour, the Client Delivery Specialist will be responsible for managing client compliance projects, delivering on client expectations, and supporting their compliance needs. The ideal candidate will have experience in customer service, project management, and a passion for learning about compliance frameworks (HIPAA, SOC2, ISO27001).

Key Responsibilities:

• Client Interaction: Serve as the main point of contact for clients, maintaining a professional and responsive relationship through regular communication. You will lead client meetings via Zoom, phone, or in-person to discuss project progress, address concerns, and provide updates.
• Project & Task Management: Oversee and manage multiple client-facing projects from initiation to completion, ensuring all tasks are completed on time and meet client expectations.
• Client Reporting: Deliver timely and accurate reports on project status, tasks, and client feedback, while providing valuable insights during monthly and quarterly client meetings.
• Identify Areas for Improvement: Work closely with clients to understand their business needs, assess compliance risks, and propose solutions to enhance security and mitigate risks.
• Compliance Learning: Continuously develop a foundational understanding of compliance frameworks such as HIPAA, SOC2, and ISO27001, helping clients meet regulatory requirements and improve their security posture.
• Customer Success: Ensure high levels of client satisfaction through excellent service delivery, supporting long-term client retention and growth.
• Conference Representation: Represent VanRein Compliance at industry conferences, networking with potential clients, staying informed on industry developments, and deepening your understanding of data security and compliance trends.

Skills & Qualifications:

• Education: Bachelor’s degree or equivalent experience in a relevant field (IT, Healthcare, Business, Data Security, etc.)
• Experience: 2-4 years of related experience in customer service, project management, or client-facing roles in IT, healthcare, data security, or compliance sectors.
• Client Communication: Strong verbal and written communication skills, with the ability to engage professionally and persuasively with clients, understanding their needs and delivering solutions.
• Project Management: Proven ability to manage client projects, ensuring timely delivery and meeting client expectations.
• Tech Savvy: Comfortable using CRM systems, project management tools, and other relevant software to manage client data and tasks.
• Problem-Solving: Critical thinker with the ability to analyze client challenges, identify risks, and recommend practical solutions.
• Adaptability: Willingness to learn new compliance frameworks and adjust to evolving client and regulatory needs.

Technical Skills:

• Google Workspace (Docs, Sheets, etc.)
• HubSpot (CRM)
• Slack
• Monday.com (Task and project management)
• Zoom (Virtual meetings)
• Coda.ai (Documentation and collaboration tools)

Why Join VanRein Compliance?

• Growth Opportunity: This contract-to-hire role offers the potential for full-time employment, with opportunities for professional development in the rapidly evolving field of data security and compliance.
• Client-Focused Work: As a client-facing role, you’ll play a key part in building lasting relationships with clients, helping them succeed, and making a meaningful impact on their businesses.
• Conference Exposure: You’ll have opportunities to attend industry conferences, representing VanRein Compliance, gaining exposure to industry trends, and expanding your professional network.
• Collaborative Environment: Be part of a supportive and engaged team that values your contributions, encourages personal growth, and promotes work-life balance.

If you are a motivated individual who enjoys working directly with clients, managing projects, and learning about data security compliance, we encourage you to apply!

‍