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Customer Success Manager

Customer Success Manager

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We are seeking a highly motivated and customer-focused individual to join our growing data security and compliance business as a Customer Success Manager. The ideal candidate will have a strong background in customer service, project management, Technical Auditing and a keen understanding of compliance regulations and auditing, particularly in the areas of HIPAA, HITRUST, ISO27001, and SOC2.

Remote
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The ideal candidate is a customer-centric professional with excellent communication skills and a passion for delivering exceptional service.

Our Company:

At VanRein Compliance, we firmly believe that data security is not just a necessity but a fundamental right for businesses and their stakeholders. With over 25 years of experience, we help organizations navigate HIPAA, SOC2, ISO27001, HITRUST, GDPR, and other data security regulations.

Our Core Values:

  • Freedom and Responsibility,  
  • Servant Mindset, Love on our clients, 
  • Integrity in all actions, 
  • Be Humble, Hungry and Smart

In This Role:

  • Successfully manage and deliver multiple client projects on time, leading to increased client satisfaction and retention.
  • Perform comprehensive audits on all clients, identifying critical areas for improvement that reduce customer risk.
  • Represent the company at conferences, effectively networking and nurturing customer relationships.
  • Visit current and new customers when required to continue to build strong, long-lasting relationships with clients, resulting in client retention.  
  • Successfully upsell additional services to existing customers contributing to an increase in annual revenue.

Skills & Qualifications:

  • Bachelor’s degree or equivalent
  • 2-4 years of related experience in customer service, project management, compliance, auditing, data security, IT, healthcare, or compliance sectors.
  • Familiarity of data security principles and compliance regulations 
  • Internal Auditor certification for ISO27001 or CISA certification or similar auditor certification desirable
  • Excellent communication skills
  • Ability to manage customer-related projects, ensuring timely completion and quality outcomes.
  • Familiarity with CRM software, data analysis tools, and other relevant technologies.

Software Proficiency:

  • macOS
  • Google Workspace
  • Hubspot
  • Slack
  • Monday.com
  • Zoom
  • LMS Platforms
  • GRC Platforms

Benefits:

  • Competitive salary and profit sharing structure.
  • Health, dental, and vision insurance offered after 90 days..
  • Opportunities for professional development and career growth.
  • Flexible working hours and remote work options.
  • Unlimited PTO
  • Paid Federal Holidays
  • Week of July 4th and Christmas Holiday off with pay

How to Apply:

Interested candidates should submit a resume and a cover letter explaining their interest and suitability for the role by completing our online form @ https://vanrein.typeform.com/to/F08eJj15

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